ChaseMouse Interactive Cat Toy

We currently ship to Germany and the United States. Shipping is $6.99 USD on all orders and includes tracking.

• Processing time: 1–3 business days (Mon–Fri)
• Transit time: 7–11 business days (Mon–Fri)

We’ll always work to deliver within the estimated timeframe. National holidays may affect delivery times; if a delay occurs, we’ll notify you and take appropriate steps to minimise inconvenience.

Orders ship via Deutsche Post or DPD based on your location. For U.S. deliveries, your parcel is typically handed off to USPS or another local courier for final delivery.

Yes. You’ll receive a tracking number as soon as your order is dispatched so you can follow it all the way to your address.

All orders are processed before 5:00 PM CEST (Central European Summer Time).

We offer a 14-day return window from the date you receive your item.

Eligibility: Items must be in the same condition you received them—unworn/unused with tags, in the original packaging, and accompanied by a receipt or proof of purchase.

To start a return, email support@lennartkreutz.de. If accepted, we’ll send you a return label and instructions. Please do not send items back without prior authorisation—unauthorised returns will not be accepted.

For a change-of-mind return or an exchange request, the customer covers return shipping. If your item arrives damaged, defective, or incorrect, we will cover the return shipping.

The fastest way is to return the item you have and place a new order once the return is accepted.

You may cancel before your order has been sent to our warehouse for picking and packing. If it has already been dispatched, please wait for delivery and then initiate a return.

• Shipping costs are non-refundable once the order has left our warehouse.
• You will need to cover return shipping costs.
• No restocking fees are applied.

After we receive and inspect your return, we’ll notify you if the refund is approved. If approved, refunds are processed to your original payment method and typically take up to 7 business days. Your bank or card provider may require additional time to post the refund.

If more than 7 business days have passed since approval, contact us at support@lennartkreutz.de.

If a package is returned due to incorrect or incomplete address details provided by the customer, the customer is responsible for any re-shipping fees.

Orders marked as delivered by the carrier are not eligible for refunds or replacements for loss or theft.

Email us at support@lennartkreutz.de. We’re here to help with sizing, styling, care, and order questions.