FAQ
What is your return policy?
We offer a straightforward return policy. If you're not completely satisfied with your purchase, you may return it within 14 days for a full refund or exchange. For more details, please refer to our Return and Refund Policy.
Do you offer any promotions or discounts?
At the moment, we do not. Please sign up for our newsletter to stay informed about our latest offers.
Is the information I provide on your website secure?
Absolutely. We use SSL encryption to ensure that all your personal information is secure. Your credit card number is never stored and is only used once to process your payment. We never keep records of our customers' private information.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Union Pay, Google Pay, Shop Pay, and Apple Pay.
Does Lennart Kreutz offer a quality guarantee on every product sold?
Absolutely. If you find any defects in a product, please let us know right away. We are committed to giving you the best shopping experience possible. Just contact us and we’ll take care of it.
Product availability:
We do our best to keep the website up to date. However, items may occasionally sell out quickly. If that happens, we’ll do our best to offer an alternative or let you know if the item is expected to be restocked.
How can I contact customer support?
Our customer support team is available via email. Our knowledgeable and friendly staff will respond to all inquiries within one business day.
Contact Information:
Email: support@lennartkreutz.de
Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (CET)